This option will determine how long your strategy will call an interface before moving onto the next one. Firstly, within the nf file, after defining your call strategy you can define a timeout option. This is where call strategies and queues can get a bit complicated as there two timeout options which can be configured. The next important step to take note of is the timeout option. Same as rrmemory, except it always follows the same member order as defined in the nfig file. Round robin system which remembers which interface answered the last incoming call and starts with the next interface in the round robin. Starts by calling a random interface first. Only suitable for very specific scenarios, so do not use this in normal scenarios. Starts by first calling the interface with the fewest completed calls. Starts by first calling the interface (agent, user, extension etc) that was least recently hung up within the queue. A complete definition can be found in the nf file within your Asterisk phone system, but we have listed the most important below: Call StrategyÄefault Asterisk Call Strategy which rings all available agents until the incoming call is answered. There are numerous call strategies available in Asterisk that can be used to distribute calls to queue members.
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January 2023
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